Shipping Policy

At Candyhub, we are committed to delivering your order as quickly, discreetly, and securely as possible. Please review our shipping policy below for important information regarding order processing and delivery.

 

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Warehouse & Order Processing

 

All orders are shipped directly from our U.S. warehouse located in Rancho Cucamonga, California.

Orders are typically processed and shipped within 1 business day (excluding weekends and holidays). While we do our best to ensure timely delivery, shipping times may vary due to carrier delays or circumstances beyond our control.

 

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Discreet Shipping

 

Your privacy is our priority.

All orders are shipped in plain, unmarked brown boxes or envelopes with no reference to Candyhub or any adult-related content on the exterior of the package.

Billing descriptors and shipping labels are fully discreet.

 

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Age Requirement

 

You must be 18 years of age or older to place an order with Candyhub.

By placing an order or using this website, you confirm that you meet the minimum age requirement.

 

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U.S. Domestic Shipping Rates

 

Contiguous United States

 

• $6.99 flat rate shipping on orders under $49

• FREE shipping on orders $49 and up

Alaska, Hawaii, Palau, and Puerto Rico

• $34.99 flat rate shipping

 

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International Orders

 

For customers outside the United States, international shipping charges are calculated at checkout.

Please note that customs duties, taxes, import fees, or other charges imposed by your country are not included in the product price or shipping cost and are the responsibility of the customer.

Candyhub has no control over these fees and cannot predict their amount.

 

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Shipping Responsibility & Address Accuracy

 

Please carefully confirm your shipping address before completing your checkout.

Candyhub is not responsible for packages once they have been shipped from our facility. We are unable to provide replacements or refunds in situations including, but not limited to:

 

• Incorrect or incomplete shipping addresses

• Failure to receive or claim a package

• Delivery to temporary locations (such as hotels or short-term rentals)

• Packages marked as delivered by the carrier

• Packages returned due to refusal or failure to claim

 

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Unclaimed or Returned Shipments

 

Orders returned to sender due to incorrect addresses, refusal of delivery, or failure to claim will be returned to inventory once received.

In such cases, a store credit, minus original shipping costs, may be issued in accordance with our Refund & Return Policy.

 

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Contact Us

 

If you have any questions regarding shipping or delivery, please contact us at

info@candyhub.com